What is the Purpose of Feedback?

What is the Purpose of Feedback?

Representing AdaptivePurpose, I attended Feedback Summit 2015 last week held at the Open Gov Hub in Washington DC.  We spent two days discussing feedback and hearing from various organizations on how they are collecting feedback from their stakeholders, beneficiaries, and citizens (the term to be used was a whole other debate).   Everyone there agreed on the importance of collecting feedback and that we need to do a better job across all sectors collecting feedback from those who are impacted by programming interventions.  This seems difficult to argue against, and it certainly seemed obvious to me as an evaluator because collecting feedback is what I do.  It isn’t enough, though, just to collect feedback. What matters is what you do with this feedback? And anyway, what exactly IS feedback in the first place?  These themes were percolating in discussions among the participants, but the focus of the summit was not specifically on the purpose of feedback, rather it appeared narrowly focused on feedback itself.

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